Explanation / Rationale

a) Is not correct. The benefits of retrospectives include team bonding and learning from sharing issues, and better collaboration between developers and testers through reviewing and improving working practices. Calling out individuals who a team member may feel did not fully contribute to achieving quality as required by the whole-team approach will not contribute to this team bonding and collaboration
b) Is correct. During the retrospective, the group discusses what aspects of the project were successful and should be retained, as well as areas that could be improved, and how to do so
c) Is not correct. The benefits of retrospectives are based on increased effectiveness and efficiency through process improvements; they are not an opportunity to let off steam and criticize management and customers. Also, the results are recorded, usually in the test completion report, so anything said in the meeting could be read by other stakeholders
d) Is not correct. Retrospectives are meetings that are typically held at the end of an iteration where team members will focus on discussing quality-related issues that have occurred in the current iteration. They are not used for making plans or technical decisions for the next iteration; this would be done in the iteration planning meeting at the start of the next iteration

Explanation / Rationale

a) Is not correct. The book provides general guidance, and is not a formal requirements document, a specification, or a set of use cases, user stories, or business processes
b) Is not correct. While you could consider the list as a set of test charters, it more closely resembles the list of test conditions to be checked
c) Is correct. The list of user interface best practices is the list of test conditions to be systematically checked
d) Is not correct. The tests are not focused on failures that could occur, but rather on knowledge about what is important for the user, in terms of usability

Explanation / Rationale

a) Is correct. Test design involves using test conditions to create test cases and other necessary testware, such as test data requirements and test charters for exploratory testing. Test environment requirements are also specified, including the necessary infrastructure and tools
b) Is not correct. Test execution involves executing test cases (as part of test procedures), however it does not directly cover the other testware mentioned in the question, such as test data requirements, test environment requirements and test conditions
c) Is not correct. Test analysis is used to identify the features that require testing. The test basis is analyzed and defined as test conditions, which are then prioritized along with related risks. While this activity involves working with test conditions, it does not cover the other testware mentioned in the question, such as test data requirements, test environment requirements and test cases
d) Is not correct. Test implementation includes the generation of test procedures, such as manual and automated test scripts, which are created from test cases and may be assembled into test suites. Test procedures are prioritized and arranged in a test execution schedule. Test data is created, and the test environment built, and its set up verified. While this activity involves explicitly working with test cases, and may use test data requirements and test environment requirements to create test data and the test environment, it does not cover test conditions

Explanation / Rationale

a) Is not correct. Practices involved in shift-left testing are aimed at implementing more testing activities in the early phases of the development life cycle, portraying the SDLC as moving from left to right. There is no such thing as the left-hand side of the test process
b) Is correct. Shift-left emphasizes the importance of starting testing earlier in the software development lifecycle (SDLC). Implementing shift-left testing necessitates additional training, and increased effort and costs during the early stages of the SDLC, nevertheless, overall savings should be higher
c) Is not correct. Although automated component tests and component integration tests for regression testing are generally valuable, the creation of these tests is normally the responsibility of the developers, and if a continuous integration/continuous delivery (CI/CD) approach is followed, then these tests will have been submitted with the code. In some situations the tester may automate tests for regression testing, and sometimes even for component tests and component integration tests, however this is not part of a ‘shift-left’ approach which moves testing earlier in the SDLC
d) Is not correct. Training testers to perform tasks early in the SDLC would support a shift-left approach by emphasizing the importance of starting testing earlier in the SDLC. However, automating more test activities to be performed later in the SDLC is not part of a ‘shift-left’ approach

Explanation / Rationale

Considering each of the listed benefits and drawbacks of the independence of testing:

i. Ideally, we want close collaboration between testers and developers, which is not increased by isolation. Thus, this is a disadvantage
ii. Testers and developers have varied backgrounds, technical viewpoints, and potential biases, allowing testers to usefully challenge assumptions made by stakeholders during system specification and implementation. Thus, this is an advantage
iii. The main disadvantage of independence in testing is that testers may become isolated from the development team, leading to communication problems, a lack of collaboration, and potentially an adversarial relationship, with testers being blamed for delays and bottlenecks in the release process. Thus, this is a disadvantage
iv. One of the disadvantages of independence in testing is that testers may become isolated from the development team, leading to developers feeling less accountable for quality. Thus, this is a disadvantage
v. The primary benefit of independence in testing is that testers are more likely to identify different types of failures and defects compared to developers, due to their varied backgrounds, technical viewpoints, and potential biases, including cognitive bias

Thus:
a) Is not correct
b) Is correct. The list entries showing benefits are ii and v
c) Is not correct
d) Is not correct

Explanation / Rationale

a) Is not correct. The fundamental strength of white-box test techniques is that the entire software implementation is taken into account during testing
b) Is not correct. White-box coverage measures provide an objective measure of coverage and provide the necessary information to allow additional tests to be generated to increase this coverage
c) Is not correct. White-box test techniques can be used to perform reviews (static testing)
d) Is correct. This is the weakness of the white-box test techniques. They are not able to identify the missing implementation, because they are based solely on the test object structure, not on the requirements specification

Explanation / Rationale

a) Is correct. A fundamental strength that all white-box test techniques share is that the entire software implementation is taken into account during testing, which facilitates defect detection even when the software specification is vague, outdated or incomplete. This means white-box testing can find defects such as an extra feature added to the code (either accidentally or deliberately) that is not supposed to be there, which black-box testing cannot detect
b) Is not correct. The fact that the coverage can be precisely defined is not the right reason. The achieved level of coverage would have much more impact than the possibility to measure the coverage
c) Is not correct. If the software does not implement one or more requirements, white-box testing is unlikely to detect the resulting defects of omission
d) Is not correct. While this is true, this is not the right answer, because there is no connection between the capability to be used in both static testing and dynamic testing and the claim that white-box testing facilitates defect detection with poor specifications

Explanation / Rationale

Considering each of the listed review types:

1. Technical review - This type of review is performed by technically qualified reviewers and led by a moderator. The objectives are to gain consensus and make decisions on technical problems while also evaluating quality and building confidence in the work product, generating new ideas, motivating and enabling authors to improve, and detecting anomalies
2. Informal review - The main objective is to detect anomalies. The process is not defined and does not require formal documented output
3. Inspection - This is the most formal review type, and it follows the complete generic review process. The primary objective is to find the most anomalies, and other objectives include evaluating quality and building confidence in the work product, motivating and enabling authors to improve, and collecting metrics that can be used to enhance the software development life cycle (SDLC), including the inspection process. The author cannot act as the review leader or scribe
4. Walkthrough - Led by the author, this type of review serves various objectives such as evaluating quality and building confidence in the work product, educating reviewers, gaining consensus, generating new ideas, motivating and enabling authors to improve, and detecting anomalies. Reviewers might perform an individual review before the walkthrough, but this is not mandatory

A. Includes objectives such as gaining consensus, generating new ideas, and motivating authors to improve (A)
B. The main objective is detecting potential defects and it generates no formal documented output (D)
C. The main objective is detecting potential defects and it requires metrics collection to support process improvement (C)
D. Includes objectives such as educating reviewers, gaining consensus, generating new ideas and detecting potential defects (B)

Thus:
a) Is not correct
b) Is correct. The correct match is: 1A, 2D, 3C, 4B
c) Is not correct
d) Is not correct

Explanation / Rationale

a) Is not correct. Dynamic testing does cause failures (from which defects can then be located and fixed). However, debugging is concerned with locating defects and fixing these defects. Therefore, debugging does not fix failures
b) Is not correct. Both testing and debugging contribute to improving the quality of the test object, so should really both be considered positively. Debugging is generally considered to be a positive activity as it is fixing something. Dynamic testing does involve intentionally causing the test object to fail, which is why some people consider it a negative activity, but that is a very narrow view (and not one typically held by testers). Both positive and negative test cases are possible. Positive test cases check that the test object correctly performs what it is supposed to do, while negative testing checks that the test object does not do what it is not supposed to do
c) Is correct. Testing determines that defects exist either directly through observation of the defect in reviews (or by a tool in static analysis), or indirectly by causing a failure in dynamic testing. Debugging is a separate activity from testing (normally performed by developers) and is concerned with locating defects (only for dynamic testing) and fixing the defects
d) Is not correct. The causes of defects are typically human errors. Testing finds defects either directly through static testing, or indirectly by causing failures in dynamic testing, and debugging fixes defects. So, testing does not find the cause of defects and debugging does not fix the causes of defects

Explanation / Rationale

i. Is true. The SDLC has an influence on the test process
ii. Is false. The number of defects detected in previous projects may have some influence, but this is not as significant as i, iii and iv
iii. Is true. The identified product risks are one of the most important factors influencing the test process
iv. Is true. Regulatory requirements are important factors influencing the test process
v. Is false. The test environment has no significant influence on the test process

Thus:
a) Is not correct
b) Is correct
c) Is not correct
d) Is not correct

Explanation / Rationale

TC1 achieves the highest coverage (4/7 – Req1, Req3, Req4 and Req7), so should be executed first.
Req2, Req5 and Req6 are still not covered.
The next test case that achieves the highest additional coverage of the remaining requirements is TC3, covering 2 out of these 3 requirements (Req5 and Req6). So, TC3 should be executed as the second one.
Now the only requirement still not covered is Req2, which is covered by TC4. Therefore, TC4 should be executed as the third test case.
So, the last test case executed will be TC2.

Thus:
a) Is not correct
b) Is correct
c) Is not correct
d) Is not correct

Explanation / Rationale

a) Is not correct. Acceptance criteria are the conditions used to decide whether the user story is ready. They cannot show work progress
b) Is not correct. Defect reports inform about the defects. They do not show work progress
c) Is not correct. Test completion report can be created after the iteration is finished, so it will not show the progress continuously within an iteration
d) Is correct. Burndown charts are a graphical representation of work left to do versus time remaining. They are updated daily, so they can continuously show the work progress

Explanation / Rationale

a) Is not correct. DevOps generally increases the visibility of non-functional quality characteristics, such as performance and reliability
b) Is not correct. Automated processes like continuous integration/continuous delivery (CI/CD) used in DevOps facilitate stable test environments
c) Is not correct. Automated processes like CI/CD used in DevOps generally reduce the need for manual testing
d) Is correct. DevOps implementation can pose several risks and challenges, including the need to define and set up the delivery pipeline, introduce and maintain CI/CD tools, and establish and maintain test automation

Explanation / Rationale

a) Is not correct. The whole-team approach allows any team member with the requisite skills and knowledge to undertake any task, however that does not mean that team members can take on any role at any time. Typically, they only take on roles in which they are competent, and there is no suggestion that every team member can do every role
b) Is not correct. The whole-team approach applies to how a single team (typically in Agile software development) works; it does not cover how multiple teams are supposed to work on larger projects, and it does not suggest that only one ‘whole’ team is needed for a complete project
c) Is not correct. The whole-team approach does not expect every team member to be involved in every important decision. For instance, there is no need for the business representative (i.e. the Product Owner) to be involved in every technical decision that does not affect the business outcome and implementing such an approach would unnecessarily slow down the team’s progress
d) Is correct. By leveraging the diverse skill sets of each team member most effectively, the whole-team approach fosters superior team dynamics, promotes robust communication and collaboration, and generates a team synergy that benefits the entire project

Explanation / Rationale

a) Is not correct
b) Is not correct
c) Is not correct
d) Is correct. This rule holds for all SDLC models

Explanation / Rationale

a) Is not correct. It is more often used in behavior-driven development (BDD)
b) Is not correct. It is the description of test-driven development (TDD)
c) Is correct. In acceptance test-driven development (ATDD) tests are written from acceptance criteria as part of the design process
d) Is not correct. It is used in BDD

Explanation / Rationale

a) Is not correct. Traceability is the relationship between two or more work products, not between different versions of the same work product
b) Is not correct. Maintenance testing is about testing changes; it is not related closely to versioning
c) Is correct. To support testing, configuration management may involve the version control of all test items
d) Is not correct. Requirements engineering is the elicitation, documentation, and management of requirements; it is not closely related to test script versioning

Explanation / Rationale

a) Is not correct. The manager is responsible for deciding what needs to be reviewed and allocating resources, such as staff and time, for the review
b) Is correct. The moderator (or facilitator) is responsible for ensuring that the review meetings run effectively, including managing time, mediating discussions, and creating a safe environment where everyone can voice their opinions freely
c) Is not correct. The chairperson is not a recognized role in reviews
d) Is not correct. The review leader is responsible for overseeing the review process, such as selecting the review team members, scheduling review meetings, and ensuring that the review is completed successfully

Explanation / Rationale

a) Is correct. This is done by the testers
b) Is not correct. The product backlog is built and maintained by the product owner
c) Is not correct. This is done by the development team
d) Is not correct. This is a managerial role
e) Is correct. This is done by the testers

Explanation / Rationale

The domain for the password length has three equivalence partitions:

• passwords too short {0, 1, …, 4, 5}
• passwords OK {6, 7, …, 11, 12}
• passwords too long {13, 14, …}

To achieve full coverage for 3-value BVA we need to test the following values:

0, 1, 4, 5, 6, 7, 11, 12, 13, 14.

Since 2-value BVA is already covered, this means that we have already tested the passwords of length:

0, 5, 6, 12 and 13.

This means that the additional lengths that need to be covered to move from 2-value to 3-value are:

1, 4, 7, 11 and 14.

Thus:
a) Is not correct
b) Is not correct
c) Is not correct
d) Is correct

Explanation / Rationale

a) Is correct. The basic concept behind error guessing is that the tester tries to guess what errors may have been made by the developer and what defects may be in the test object based on past experience (and sometimes checklists)
b) Is not correct. Although a testers who used to be a developer may use their personal experience to help them when performing error guessing, the test technique is not based on prior knowledge of development
c) Is not correct. Error guessing is not a usability technique for guessing how users may fail to interact with the test object
d) Is not correct. Duplicating the development task has several flaws that make it impractical, such as the tester having equivalent skills to the developer and the time involved to perform the development. It is not error guessing

Explanation / Rationale

a) Is correct. It is important that testers are involved from the beginning of the software development lifecycle (SDLC). It will increase understanding of design decisions and will detect defects early.
b) Is not correct. Both developers and testers will have more understanding of each other's work products and how to test the code
c) Is not correct. End users will not help the testers in increasing the quality of defect reports; also, users usually do not participate in low-level testing levels like integration testing
d) Is not correct. Being certified does not automatically mean that the tester will be better in test design

Explanation / Rationale

“Small garden” and “large garden” can go only with “ground floor”, so we need two test cases with “ground floor” which cover these two “garden type” partitions.
We need two more test cases to cover the two other “floor” partitions and a remaining ”garden type” partition of “no garden”.
We need a total of four test cases:

TC1 (ground floor, small garden)
TC2 (ground floor, large garden)
TC3 (first floor, no garden)
TC4 (second or higher floor, no garden)

Thus:
a) Is not correct
b) Is correct
c) Is not correct
d) Is not correct

Explanation / Rationale

a) Is not correct. Retrospectives are more useful for identifying improvement opportunities and have little importance for clients
b) Is not correct. Business representatives are not giving feedback about the product itself. Therefore, there is no financial gain to the organization
c) Is correct. Regularly conducted retrospectives, when appropriate follow up activities occur, are critical to continual improvement of development and testing
d) Is not correct. Courage and respect are values of Extreme Programming and are not closely related to retrospectives

Explanation / Rationale

a) Is not correct. Quality should be the responsibility of everyone working on the project and not the sole responsibility of the test team
b) Is not correct. First, it is not a benefit if an external test team does not meet delivery deadlines, and second, there is no reason to believe that external test teams will feel they do not have to meet strict delivery deadlines
c) Is not correct. It is bad practice for the test team to work in complete isolation, and we would expect an external test team to be concerned with changing project requirements and communicating well with developers
d) Is correct. Specifications are never perfect, meaning that assumptions will have to be made by the developer. An independent tester is useful in that they can challenge and verify the assumptions and subsequent interpretation made by the developer

Explanation / Rationale

Let us refer to the transitions with E1, …, E5 as in the picture. The variable N denotes the number of elements currently stored. Each “Add” event increases it by 1, and each “Remove” event decreases it by 1. Notice, that when the “Add” event occurs while being in the NOT FULL state, the state changes to FULL only if N=2. If N<2, the system stays in the NOT FULL state. If N=0, no “Remove” action is possible. Similarly, if N=3, no “Add” action is possible.

Test a) can be written as E1, E3, E3, E2, E4 (so covers 4 out of 5 valid transitions, achieving 80% valid transitions coverage).
Test b) is infeasible, because after the first three “Add” actions the system is in the FULL state and there is no valid transition going from FULL triggered by the “Add” event. After the first three transitions only 60% of valid transitions coverage is achieved.
Test c) can be written as E1, E2, E4, E5, E3 (so covers 5 out of 5 valid transitions, achieving 100% valid transitions coverage).
Test d) can be written as E1, E2, E4, E5, E4 (so covers 4 out of 5 valid transitions, achieving 80% valid transitions coverage).

Thus:
a) Is not correct
b) Is not correct
c) Is correct
d) Is not correct

Explanation / Rationale

a) Is not correct. ‘The capability of generating test cases without access to the test basis’ is not possible. The generation of test cases by either testers or tools requires access to the test basis
b) Is not correct. ‘The achievement of increased coverage through more objective assessment’ is not a direct benefit of test automation. Test automation will provide more objective assessment of coverage, however that objective assessment will not increase the coverage. Only by using the results of the coverage to write further test cases can the coverage possibly be increased
c) Is not correct. ‘The increase in test execution times available with higher processing power’ is a contradictory statement as higher processing power would normally reduce execution times, and increased execution times are not a benefit as the testing would take longer
d) Is correct. The prevention of human errors through greater consistency and repeatability is a benefit of test automation as test automation cannot suffer from human errors. For instance, it means that tests are consistently derived from requirements, test data is created in a systematic manner, and tests are executed by a tool in the same order with the same frequency

Explanation / Rationale

a) Is not correct. Risk management consists of risk analysis and risk control. Neither of these activities supports the reassembly of the files that made up the release, because these activities deal with risks, not with configuration items
b) Is not correct. Test monitoring is concerned with gathering information about testing. This information is used to assess test progress and to measure whether the test exit criteria or the test tasks associated with the exit criteria are satisfied, such as meeting the targets for coverage of product risks, requirements, or other acceptance criteria. Test control uses the information from test monitoring to provide, in the form of control directives, guidance and the necessary corrective actions to achieve the most effective and efficient testing. None of these activities deal with the management of configuration items
c) Is not correct. The whole-team approach builds on the tester’s skill to work effectively in a team context and to contribute positively to the team goals. So, it focuses on team-related issues, not on configuration items
d) Is correct. Configuration management provides a discipline for identifying, controlling, and tracking work products. Configuration management keeps a record of changed configuration items when a new baseline is created. Using configuration management, it is possible to revert to a previous baseline in order to reproduce previous test results

Explanation / Rationale

a) Is not correct. The test case is related to viewing previous orders in the order history
b) Is not correct. The test case is related to viewing previous orders
c) Is not correct. The test case is related to viewing previous orders in the order history
d) Is correct. The test case is related to the registration process, which is not discussed in the user story. The user story is about viewing previous orders

Explanation / Rationale

a) Is not correct. This sequence of five events covers 4 different valid transitions (both “NotAvailable” events correspond to the same transition between S1 and S3). This test case covers 4 out of 7 valid transitions
b) Is correct. This sequence of five events covers 5 different transitions (the first “Available” event corresponds to a transition between S1 and S2, and the second “Available” event corresponds to a transition between S3 and S2, so two different transitions are covered). This test case covers 5 out of 7 valid transitions and achieves the highest valid transitions coverage
c) Is not correct. This sequence of five events covers 3 different transitions (both “Available” events correspond to the same transition from S1 to S2; both “ChangeRoom” events correspond to the same transition from S2 to S1). This test case covers 3 out of 7 valid transitions
d) Is not correct. This sequence of five events does not represent a feasible test case, because after “Cancel” the system ends up in the End state and no further valid transitions can be executed

Explanation / Rationale

From the graph we have:

A(4)=6 and A(3)=8 (the last two gray boxes).

From the formula we obtain:

E(5) = (3*A(4) + A(3)) / 4 = (3*6+8) / 4 = 26 / 4 = 6.5 person-days.

Thus:
a) Is not correct
b) Is not correct
c) Is correct
d) Is not correct

Explanation / Rationale

a) Is correct. Behavior-Driven Development (BDD) is a well-known example of a test-first approach to development
b) Is not correct. Test Level Driven Development is not a correct example of a test-first approach to development
c) Is not correct. Function-Driven Development is not a correct example of a test-first approach to development
d) Is not correct. Performance-Driven Development is not a correct example of a test-first approach to development

Explanation / Rationale

a) Is correct. Value “1” covers “length incorrect” and covers “number of different digits incorrect”, however the system would not validate against this partition when hitting the first incorrect partition. Value “1111” covers “length correct” and “number of different digits incorrect. Value “1234” again covers “length correct” and also “number of different digits correct”
b) Is not correct. These three values achieve full coverage of the equivalence partitions, but full coverage can be achieved with two values
c) Is not correct. These two values only cover “number of different digits
d) Is not correct. These two values does not cover “number of different digits incorrect” equivalence partition

Explanation / Rationale

In the three-point estimation technique:

E = (optimistic + 4*most likely + pessimistic)/6

E = (2+(4*11)+14)/6 = 10

Thus:
a) Is not correct
b) Is not correct
c) Is not correct
d) Is correct

Explanation / Rationale

a) Is not correct. Component testing (also called unit testing) involves testing individual components in isolation and is mostly verification against a specification, rather than validation against user needs. However, this testing is not normally performed by testers, as developers usually carry out this testing in their development environment
b) Is not correct. Component integration testing involves testing the interfaces and interactions between components and is mostly verification against a specification, rather than validation against user needs. However, this testing is not normally performed by testers, as developers usually carry out this testing
c) Is not correct. System integration testing examines the interfaces with other systems and external services and is mostly verification against a specification, rather than validation against user needs. This type of testing is also most often performed by testers
d) Is correct. Acceptance testing focuses on validating that the system meets the user's business needs and is ready for deployment. Ideally, this testing is carried out by the end users

Explanation / Rationale

a) Is not correct. This is a common characteristic of white-box test techniques. Test conditions, test cases, and test data are derived from a test basis that may include code, software architecture, detailed design, or any other source of information regarding the structure of the software.
b) Is not correct. This is a common characteristic of white-box test techniques. Coverage is measured based on the items tested within a selected structure and the technique applied to the test basis
c) Is correct. This is a common characteristic of experience-based test techniques. This knowledge and experience include expected use of the software, its environment, likely defects, and the distribution of those defects is used to define tests
d) Is not correct. This is a common characteristic of black-box test techniques. Test cases may be used to detect gaps within requirements and the implementation of the requirements, as well as deviations from the requirements

Explanation / Rationale

a) Is not correct. The test pyramid model does not provide information about test priorities
b) Is correct. The test pyramid model shows that different tests have different levels of granularity
c) Is not correct. The test pyramid model is independent of coverage criteria
d) Is not correct. Test pyramid model does not show any relations between different tests

Explanation / Rationale

a) Is correct. When a system is retired, this can require testing of data migration, which is a form of maintenance testing
b) Is not correct. Regression testing verifies whether a fix accidentally affected the behavior of other parts of the code, but now we are talking about data migration to a new system
c) Is not correct. Component testing focuses on individual hardware or software components, not on data migration
d) Is not correct. Integration testing focuses on interactions between components and/or systems, not on data migration

Explanation / Rationale

There are two equivalence partitions that are not yet covered, which correspond to “student discount” and “pensioner discount”.
a) Is not correct. CY – BY = 64, so these inputs correspond to the already covered “no discount” partition
b) Is correct. CY – BY = 65, so these inputs correspond to a partition that is not yet covered (“pensioner discount”)
c) Is not correct. CY – BY = –65, so these inputs correspond to the already covered “error message” partition
d) Is not correct. CY – BY = 18, so these inputs correspond to the already covered “no discount” partition
e) Is correct. CY – BY = 0, so these inputs correspond to a partition that is not yet covered (“student discount”)

Explanation / Rationale

a) Is not correct. The feedback is from stakeholders (e.g., business representative, end user), not from developers, so this feedback is not likely to inform managers which developers are more or less productive
b) Is not correct. Early and frequent feedback from stakeholders is not used by project managers to prioritize how they interact with the different stakeholders
c) Is correct. Obtaining feedback from stakeholders early and often in the software development process can be highly beneficial as it facilitates early communication of potential quality issues, can prevent misunderstandings about requirements, and ensures that any changes in stakeholder requirements are understood and implemented sooner
d) Is not correct. Early and frequent feedback can prevent the development of a product that does not meet stakeholder needs, and results in costly rework and missed deadlines, so, ideally there should be no delay. Also, the feedback is from stakeholders (not to them), which includes the end users, so the end users providing feedback will not aid the end users’ understanding