Explanation / Rationale

a) Is not correct. Strong communication skills, active listening, and teamwork abilities enable a tester to interact effectively with all stakeholders, however a deep knowledge of a variety of computer games that allowed them to get on well with one developer is not an example of a generic skill useful to testers
b) Is correct. Domain knowledge that can be used to understand and communicate with end-users and business representatives is one of the generic skills required by testers. A tester with experience as a pilot would make them better able to appreciate the acceptance criteria for the helicopter control system
c) Is not correct. Although programming skills could be considered as technical knowledge which can increase efficiency when utilizing some test tools, it is unlikely that these skills would improve their communication with business analysts
d) Is not correct. Although thoroughness, attention to detail, curiosity, and a methodical approach to identifying hard-to-find defects are all useful generic skills for testers, it is doubtful they would be generating test cases prior to starting exploratory testing. This is because one of the main tenets of exploratory testing is that the test cases are generated during the testing, not scripted in advance

Explanation / Rationale

a) Is not correct. This should be a team activity and not overruled by one team member
b) Is correct. If test estimates are not the same, but the variation in the results is small, applying rules like “accept the number with the most votes” can be applied
c) Is not correct. There is no consensus yet as some say 13, others say 8
d) Is not correct. A feature should not be removed only because the team cannot agree on the test estimates

Explanation / Rationale

a) Is not correct. Most work products can be examined using some form of static testing, and a contract must be interpretable by humans and so could be reviewed, which is a form of static testing
b) Is not correct. Most work products can be examined using some form of static testing, and a test plan must be interpretable by humans and so could be reviewed, which is a form of static testing
c) Is correct. Most work products can be examined using some form of static testing; however it is not suitable for work products that are too complex for human interpretation and should not be analyzed by tools, and encrypted code is too complex for humans and if it is properly encrypted it will not be analyzable by most tools
d) Is not correct. Most work products can be examined using some form of static testing, and a test charter must be interpretable by humans and so could be reviewed, which is a form of static testing

Explanation / Rationale

a) Is not correct. It is often possible to use dynamic testing to cause a test object to fail in ways that could never be achieved by the users, such as by using fault injection. However, if the failure can never occur with real end users, then identifying it is not especially valuable as testing is ultimately aimed at improving the work product for the end users. Spending time testing for failures that cannot occur with real users is not an efficient use of a tester’s time
b) Is not correct. Static testing in the form of static analysis is used by developers to identify defects in their program code earlier than can be achieved through dynamic testing. Note, however, that static testing (and static analysis) is used to detect defects, not failures, which are found by dynamic testing. Thus it is the use of the term ‘failures’ that makes this an incorrect option
c) Is not correct. Static analysis directly detects anomalies in code, which may be defects, and this is normally for the developer, not the customer. The provision of evidence for release by the use of static analysis of elements that provide no output is nonsense
d) Is correct. Reviews are a form of static testing that can be applied from the very start of the software development lifecycle and are used to find defects that can be removed before subsequent development activities waste effort on faulty requirements. If the defects are not detected and removed early on, then when the defect is found derived work products, such as the design and code, will need to be changed as they were based on faulty requirements

Explanation / Rationale

a) Is not correct. Although it is correct to say that in Agile software development, some of the test management tasks may be handled by the Agile team itself, the testing role is not primarily the responsibility of a single individual from outside the team. Instead the testing is more likely to be performed by various team members following the whole-team approach
b) Is not correct. The test management role primarily involves activities related to test planning, test monitoring and control, and test completion. So, although this statement is partially correct, it is wrong to say that the testing role is primarily responsible for test monitoring and control
c) Is correct. In Agile software development, some of the test management tasks may be handled by the Agile team itself. However, for test activities that span multiple teams within an organization, test managers outside of the development team may perform these tasks
d) Is not correct. The test management role primarily involves activities related to test planning, test monitoring and control, and test completion, while the testing role is primarily responsible for the technical and engineering aspects of testing, such as test analysis, test design, test implementation, and test execution. Thus the test management role is not normally responsible for test analysis and test design, although it is correct to say that the testing role is primarily responsible for test implementation and execution

Explanation / Rationale

Consider:

i. It is a Project risk
ii. It is a Product risk
iii. It is a Product risk
iv. It is a Project risk
v. It is a Product risk

Thus:
a) Is correct
b) Is not correct
c) Is not correct
d) Is not correct

Explanation / Rationale

Considering the attributes:

• Specified for walkthroughs, technical reviews, and inspections; thus, the reviews being performed cannot be informal reviews
• The purpose of evaluating quality is one of the most important objectives of a walkthrough
• This is not allowed for inspections and is typically not done in technical reviews. A moderator is needed in walkthroughs and is allowed for informal reviews
• All types of reviews can include individual preparation (even informal reviews)
• All types of reviews can produce a review report, although informal reviews do not require documentation

Thus:
a) Is not correct
b) Is correct
c) Is not correct
d) Is not correct

Explanation / Rationale

a) Is not correct. The whole-team approach allows any team member with the requisite skills and knowledge to undertake any task, however that does not mean that team members can take on any role at any time. Typically, they only take on roles in which they are competent, and there is no suggestion that every team member can do every role
b) Is not correct. The whole-team approach applies to how a single team (typically in Agile software development) works; it does not cover how multiple teams are supposed to work on larger projects, and it does not suggest that only one ‘whole’ team is needed for a complete project
c) Is not correct. The whole-team approach does not expect every team member to be involved in every important decision. For instance, there is no need for the business representative (i.e. the Product Owner) to be involved in every technical decision that does not affect the business outcome and implementing such an approach would unnecessarily slow down the team’s progress
d) Is correct. By leveraging the diverse skill sets of each team member most effectively, the whole-team approach fosters superior team dynamics, promotes robust communication and collaboration, and generates a team synergy that benefits the entire project

Explanation / Rationale

i. Is true. The SDLC has an influence on the test process
ii. Is false. The number of defects detected in previous projects may have some influence, but this is not as significant as i, iii and iv
iii. Is true. The identified product risks are one of the most important factors influencing the test process
iv. Is true. Regulatory requirements are important factors influencing the test process
v. Is false. The test environment has no significant influence on the test process

Thus:
a) Is not correct
b) Is correct
c) Is not correct
d) Is not correct

Explanation / Rationale

a) Is correct. The primary benefit of independence in testing is that testers are more likely to identify different types of failures and defects compared to developers, due to their varied backgrounds, technical viewpoints, and potential biases, including cognitive bias. However, the main disadvantage of independence in testing is that testers may become isolated from the development team, leading to communication problems, a lack of collaboration, and potentially an adversarial relationship, with testers being blamed for delays and bottlenecks in the release process
b) Is not correct. A developer’s familiarity with the code does not mean that they rarely find defects in it, instead this familiarity means they can efficiently find many defects in their own code. And, rather than developers and testers having a shared background, developers having a different background to testers is normally cited as the reason that testers and developers find different kinds of defects
c) Is not correct. Testing can be conducted at different levels of independence, ranging from no independence for the author to very high independence for testers from outside the organization. In most projects, multiple levels of independence are utilized, with developers performing component and component integration testing, the test team performing system and system integration testing, and business representatives performing acceptance testing. So, testers can be in the developer’s team and do not need to come from outside the organization. Knowledge of the application domain will change from case-to-case and is not dependent on the level of independence
d) Is not correct. Testing can be conducted at different levels of independence, ranging from no independence for the author to very high independence for testers from outside the organization, with testers from outside the developer’s team generally more independent than testers from within the team. However, there is more reason to believe that testers from outside the team are likely to be more isolated from the developers and so are more likely to be blamed for delays in product release

Explanation / Rationale

a) Is correct. In sequential development models, in the initial phases, testers participate in requirement reviews, test analysis, and test design. The executable code is usually created in the later phases, so dynamic testing cannot be performed early in the SDLC
b) Is not correct. Static testing can always be performed early in the SDLC
c) Is not correct. Test planning should be performed early in the SDLC before the test project begins
d) Is not correct. Acceptance testing can be performed when there is a working product. In sequential SDLC models the working product is usually delivered late in the SDLC

Explanation / Rationale

a) Is not correct. QA concentrates on process improvement and implementation, using a preventive approach to avoid errors and defects, while testing is a form of QC that is used to detect defects
b) Is correct. QC aims to achieve appropriate levels of quality by focusing on identifying and correcting product defects. Testing is a significant part of QC and helps to uncover these defects
c) Is not correct. Although testing is a significant part of QC and helps to uncover defects, other (non-testing) techniques utilized in QC include formal methods like model checking and proof of correctness, as well as simulation and prototyping
d) Is not correct. QA concentrates on process improvement and implementation, using a preventive approach to avoid errors and defects, while testing is a form of QC that is used to detect defects

Explanation / Rationale

a) Is not correct. We do not accept the risk; concrete actions are proposed
b) Is not correct. No contingency plans are proposed
c) Is correct. The proposed actions are related to testing, which is a form of risk mitigation
d) Is not correct. Risk is not transferred but mitigated

Explanation / Rationale

Considering each of the listed review types:

1. Technical review - This type of review is performed by technically qualified reviewers and led by a moderator. The objectives are to gain consensus and make decisions on technical problems while also evaluating quality and building confidence in the work product, generating new ideas, motivating and enabling authors to improve, and detecting anomalies
2. Informal review - The main objective is to detect anomalies. The process is not defined and does not require formal documented output
3. Inspection - This is the most formal review type, and it follows the complete generic review process. The primary objective is to find the most anomalies, and other objectives include evaluating quality and building confidence in the work product, motivating and enabling authors to improve, and collecting metrics that can be used to enhance the software development life cycle (SDLC), including the inspection process. The author cannot act as the review leader or scribe
4. Walkthrough - Led by the author, this type of review serves various objectives such as evaluating quality and building confidence in the work product, educating reviewers, gaining consensus, generating new ideas, motivating and enabling authors to improve, and detecting anomalies. Reviewers might perform an individual review before the walkthrough, but this is not mandatory

A. Includes objectives such as gaining consensus, generating new ideas, and motivating authors to improve (A)
B. The main objective is detecting potential defects and it generates no formal documented output (D)
C. The main objective is detecting potential defects and it requires metrics collection to support process improvement (C)
D. Includes objectives such as educating reviewers, gaining consensus, generating new ideas and detecting potential defects (B)

Thus:
a) Is not correct
b) Is correct. The correct match is: 1A, 2D, 3C, 4B
c) Is not correct
d) Is not correct

Explanation / Rationale

Considering:

• The test basis for acceptance testing is the user’s business needs (1D)
• Communication between components is tested during component integration testing (2B)
• Failures in logic can be found during component testing (3A)
• Business rules are the test basis for system testing (4C)

Thus:
a) Is correct
b) Is not correct
c) Is not correct
d) Is not correct

Explanation / Rationale

a) Is not correct. The feedback is from stakeholders (e.g., business representative, end user), not from developers, so this feedback is not likely to inform managers which developers are more or less productive
b) Is not correct. Early and frequent feedback from stakeholders is not used by project managers to prioritize how they interact with the different stakeholders
c) Is correct. Obtaining feedback from stakeholders early and often in the software development process can be highly beneficial as it facilitates early communication of potential quality issues, can prevent misunderstandings about requirements, and ensures that any changes in stakeholder requirements are understood and implemented sooner
d) Is not correct. Early and frequent feedback can prevent the development of a product that does not meet stakeholder needs, and results in costly rework and missed deadlines, so, ideally there should be no delay. Also, the feedback is from stakeholders (not to them), which includes the end users, so the end users providing feedback will not aid the end users’ understanding

Explanation / Rationale

a) Is not correct. One of the purposes of retrospectives is to identify potential process improvements, which, if put into practice, should result in the quality of future outputs of the development process (test objects) being higher. So, this is likely to occur as a result of a retrospective
b) Is not correct. A benefit of retrospectives for testing includes increased test efficiency through process improvements. So, this is likely to occur as a result of a retrospective
c) Is correct. Participants at retrospectives typically include testers, developers, architects, product owners, and business analysts, but end users are rarely invited or attend these meetings – and they are also unlikely to receive any reports from these meetings. So, it is very unlikely that they will learn and understand more about the development and test processes through retrospectives
d) Is not correct. A benefit of retrospectives for testing includes improved quality of testware (including automated test scripts) through joint reviews with developers. So, this is likely to occur as a result of a retrospective

Explanation / Rationale

Considering:

• Usability testing is in Q3 (1 – C)
• Component testing is in Q1 (2 – A)
• Functional testing is in Q2 (3 – B)
• Reliability testing is in Q4 (4 – D)

Thus:
a) Is correct
b) Is not correct
c) Is not correct
d) Is not correct

Explanation / Rationale

a) Is not correct. The test automation approach is defined by testers with the help of developers and business representatives
b) Is not correct. The test strategy is decided in collaboration with the developers
c) Is not correct. Testers, developers, and business representatives are part of the whole team approach
d) Is correct. Testers will work closely with business representatives to ensure that the desired quality levels are achieved. This includes supporting and collaborating with them to help them create suitable acceptance tests

Explanation / Rationale

a) Is correct. Test design involves using test conditions to create test cases and other necessary testware, such as test data requirements and test charters for exploratory testing. Test environment requirements are also specified, including the necessary infrastructure and tools
b) Is not correct. Test execution involves executing test cases (as part of test procedures), however it does not directly cover the other testware mentioned in the question, such as test data requirements, test environment requirements and test conditions
c) Is not correct. Test analysis is used to identify the features that require testing. The test basis is analyzed and defined as test conditions, which are then prioritized along with related risks. While this activity involves working with test conditions, it does not cover the other testware mentioned in the question, such as test data requirements, test environment requirements and test cases
d) Is not correct. Test implementation includes the generation of test procedures, such as manual and automated test scripts, which are created from test cases and may be assembled into test suites. Test procedures are prioritized and arranged in a test execution schedule. Test data is created, and the test environment built, and its set up verified. While this activity involves explicitly working with test cases, and may use test data requirements and test environment requirements to create test data and the test environment, it does not cover test conditions

Explanation / Rationale

a) Is not correct. When a user reports a software failure, thanks to the unique identification of commits, it is possible to reassemble the files from the software version which was used by the user (as well as the corresponding versions of the test scripts) and thus reproduce the failure and locate the defect faster
b) Is not correct. If a change to the test environment causes unexpected issues during testing, configuration management allows testers to roll back to a previous version of the environment. This ensures that testing can continue without being affected by the change
c) Is not correct. Configuration management ensures that all identified documentation (e.g., requirement specifications) and software items are referenced unambiguously in test documentation (e.g., test plans)
d) Is correct. This is ensured by the defect management, not configuration management process

Explanation / Rationale

a) Is correct. Product quality metrics measure quality characteristics. Mean time to failure measures maturity, so it is a product quality metric
b) Is not correct. This is an example of a defect metric, not a product quality metric
c) Is not correct. This is an example of a coverage metric, not a product quality metric
d) Is not correct. This is an example of a defect metric, not a product quality metric

Explanation / Rationale

a) Is not correct. Dynamic testing does cause failures (from which defects can then be located and fixed). However, debugging is concerned with locating defects and fixing these defects. Therefore, debugging does not fix failures
b) Is not correct. Both testing and debugging contribute to improving the quality of the test object, so should really both be considered positively. Debugging is generally considered to be a positive activity as it is fixing something. Dynamic testing does involve intentionally causing the test object to fail, which is why some people consider it a negative activity, but that is a very narrow view (and not one typically held by testers). Both positive and negative test cases are possible. Positive test cases check that the test object correctly performs what it is supposed to do, while negative testing checks that the test object does not do what it is not supposed to do
c) Is correct. Testing determines that defects exist either directly through observation of the defect in reviews (or by a tool in static analysis), or indirectly by causing a failure in dynamic testing. Debugging is a separate activity from testing (normally performed by developers) and is concerned with locating defects (only for dynamic testing) and fixing the defects
d) Is not correct. The causes of defects are typically human errors. Testing finds defects either directly through static testing, or indirectly by causing failures in dynamic testing, and debugging fixes defects. So, testing does not find the cause of defects and debugging does not fix the causes of defects

Explanation / Rationale

a) Is not correct. Adequate time for individuals is a success factor
b) Is not correct. Splitting work products into small adequate parts is a success factor
c) Is not correct. Avoiding behaviors that might indicate boredom, exasperation, etc. is a success factor
d) Is correct. During reviews one can find defects, not failures

Explanation / Rationale

Consider:

i. Is true. Faster product release and faster time to market is an advantage of DevOps
ii. Is false. Typically, we need less effort for manual tests because of the use of test automation
iii. Is true. Constant availability of executable software is an advantage
iv. Is false. More regression tests are needed
v. Is false. Not everything is automated and setting up a test automation framework is expensive

Thus:
a) Is not correct
b) Is not correct
c) It is correct
d) Is not correct

Explanation / Rationale

a) Is not correct. Validating that documented requirements are met is incorrect as validation is concerned with meeting user requirements and expectations, while verification is concerned with meeting specified requirements, so this would be correct if we replaced ‘validating’ with ‘verifying’
b) Is correct. Causing failures and identifying defects is probably the most common objective of dynamic testing
c) Is not correct. Initiating errors and identifying root causes is incorrect because testers do not initiate errors, they try to cause failures. Errors are typically made by developers (and cannot really be initiated) and result in defects, which testers attempt to identify either directly through static testing or indirectly through failures with dynamic testing. Identifying root causes is useful but is part of debugging, which is a separate activity to testing
d) Is not correct. Verifying the test object meets user expectations is incorrect as verification is concerned with checking specified (documented) requirements are met, while validation is concerned with meeting user requirements and expectations, so this would be correct if we replaced ‘verifying’ with ‘validating’

Explanation / Rationale

a) Is not correct. Finding and fixing defects in the test object is not a typical test objective as although identifying defects is an objective of testing, fixing defects is not a testing activity
b) Is not correct. Maintaining effective communications with developers is not a typical test objective as although it is useful in achieving other objectives of testing, such as providing stakeholders with information that enables them to make informed decisions, it is not a primary reason for performing testing
c) Is not correct. Validating that legal requirements have been met is not a typical test objective because validation is concerned with checking whether the system meets users’ and other stakeholders’ needs in its operational environment. Checking that legal requirements have been met is a form of verification
d) Is correct. Building confidence in the quality of the test object is achieved by executing tests that pass

Explanation / Rationale

a) Is correct. This test covers two acceptance criteria: one about editing the document and one about saving changes
b) Is not correct. Acceptance criteria cover the editor activities, not the content owner activities
c) Is not correct. Scheduling the edited content for publication may be a nice feature, but it is not covered by the acceptance criteria
d) Is not correct. Acceptance criteria state about reassigning from an editor to the content owner, not to another editor

Explanation / Rationale

a) Is correct. System testing examines the behavior and capabilities of the complete system and covers non-functional testing of quality characteristics, which includes security testing. This type of testing is often performed by an independent test team based on system specifications
b) Is not correct. System integration testing examines the interfaces with other systems and external services
c) Is not correct. Beta testing is a type of acceptance testing performed at an external site by roles outside the development organization
d) Is not correct. Component integration testing involves testing the (interfaces and) interactions between components of a system, such as the user interface and database

Explanation / Rationale

a) Is correct. This is something that can (and should) be checked before the code is submitted to version control
b) Is not correct. This is something that can be checked after step (2) is performed, because merge conflict reporting can be done after the code is submitted and merged
c) Is not correct. This fits better as the entry criterion for step (3)
d) Is not correct. This fits better as the exit criterion for step (3)

Explanation / Rationale

Given the following description of test analysis:
To identify the features that require testing, the test basis is analyzed and defined as test conditions, which are then prioritized along with related risks. The systematic identification of test conditions as coverage items often involves using test techniques both during test analysis and as part of the test design activity.
From the above description, it can be seen that test techniques are often used in the test analysis and test design activities. Boundary value analysis and equivalence partitioning are test techniques.
a) Is not correct. Test implementation is not likely to involve the use of test techniques as it is mostly concerned with assembling test cases into test procedures, while test techniques create test cases
b) Is correct. Test design is likely to involve the use of test techniques to create test cases from test conditions and coverage items
c) Is not correct. Test execution is not likely to involve the use of test techniques as it is mostly concerned with executing test procedures (and so test cases), while test techniques create test cases
d) Is not correct. Test monitoring is not likely to involve the use of test techniques. Test monitoring is mostly concerned with ongoing checks to ensure the plan is being followed, while test techniques create test cases
e) Is correct. Test analysis is likely to involve the use of test techniques to identify test conditions

Explanation / Rationale

a) Is correct. The ‘tests wear out’ principle is concerned with the idea that repeating identical tests on unaltered code is unlikely to uncover novel defects and therefore, modifying tests may be essential. By using high-level test conditions to generate new tests each time, the tests will not be identical and should not ‘wear out’
b) Is not correct. The ‘absence-of-defects fallacy’ principle is concerned with ensuring that users’ needs are fulfilled even if lots of testing is done and no defects are found (i.e., validation is also necessary). The use of high-level test conditions to generate test cases and execute tests does not directly address this concern
c) Is not correct. The ‘early testing saves time and money’ principle is concerned with fixing defects early on to prevent the occurrence of subsequent defects in derived work products, thereby reducing costs and the likelihood of failures. This is typically addressed by starting testing (both static and dynamic) as early as possible, but this is not addressed by using high-level test conditions to generate test cases and execute tests
d) Is not correct. The ‘Defects cluster together’ principle is concerned with the distribution of defects in a system, which typically follows a Pareto distribution. The use of high-level test conditions to generate test cases and execute tests does not address this concern, which is typically addressed by risk-based testing

Explanation / Rationale

a) Is not correct. Assuming that testers could check the ease of changing the currency exchange system then it would be done by maintainability testing rather than maintenance testing, so this is not a trigger for maintenance testing
b) Is correct. A system modification (such as a fix or enhancement) is an example of a trigger for maintenance testing. The removal of the refund option of the currency exchange system was a fix that would lead to maintenance testing
c) Is not correct. If the agile team has started developing a user story that adds a new customer loyalty feature to the currency exchange system, then this will result in them testing the new feature, and then they would perform regression testing. No maintenance testing is required in this situation
d) Is not correct. Reconfiguration of the currency exchange system to support both the local language and English currency transactions is not a system modification, a change to the operational environment, or a system retirement, which are the three triggers for maintenance testing

Explanation / Rationale

There are five columns in the decision table. Each test case covers one of them.

TC1 and TC2 both cover Rule 4
TC3 and TC4 both cover Rule 2
TC5 covers Rule 5

So, these five test cases cover three out of five columns, achieving a coverage of (3/5)*100% = 60%. Therefore, option b) is the CORRECT option.
Thus:
a) Is not correct
b) Is correct
c) Is not correct
d) Is not correct

Explanation / Rationale

a) Is correct. It is important that testers are involved from the beginning of the software development lifecycle (SDLC). It will increase understanding of design decisions and will detect defects early.
b) Is not correct. Both developers and testers will have more understanding of each other's work products and how to test the code
c) Is not correct. End users will not help the testers in increasing the quality of defect reports; also, users usually do not participate in low-level testing levels like integration testing
d) Is not correct. Being certified does not automatically mean that the tester will be better in test design

Explanation / Rationale

a) Is not correct. This is a common characteristic of white-box test techniques. Test conditions, test cases, and test data are derived from a test basis that may include code, software architecture, detailed design, or any other source of information regarding the structure of the software.
b) Is not correct. This is a common characteristic of white-box test techniques. Coverage is measured based on the items tested within a selected structure and the technique applied to the test basis
c) Is correct. This is a common characteristic of experience-based test techniques. This knowledge and experience include expected use of the software, its environment, likely defects, and the distribution of those defects is used to define tests
d) Is not correct. This is a common characteristic of black-box test techniques. Test cases may be used to detect gaps within requirements and the implementation of the requirements, as well as deviations from the requirements

Explanation / Rationale

Considering each of the listed risks and their mitigations:

1. Long system responses (1) can be tested in performance testing (B)
2. Changes of consumers’ preferences (2) are usually out of our control, so usually we accept this risk (A)
3. Flooding of the server room (3) can cause significant loss, so we should transfer the risk, e.g., by buying an insurance policy (D)
4. That patients above a certain age receive inaccurate reports (4) suggests a potential boundary problem, which can be effectively detected with techniques like BVA (C)

Thus:
a) Is not correct
b) Is not correct
c) Is correct. The correct combinations of risk and mitigation are: 1B, 2A, 3D and 4C
d) Is not correct

Explanation / Rationale

In the three-point estimation technique:

E = (optimistic + 4*most likely + pessimistic)/6

E = (2+(4*11)+14)/6 = 10

Thus:
a) Is not correct
b) Is not correct
c) Is not correct
d) Is correct

Explanation / Rationale

a) Is not correct. The manager is responsible for deciding what needs to be reviewed and allocating resources, such as staff and time, for the review
b) Is correct. The moderator (or facilitator) is responsible for ensuring that the review meetings run effectively, including managing time, mediating discussions, and creating a safe environment where everyone can voice their opinions freely
c) Is not correct. The chairperson is not a recognized role in reviews
d) Is not correct. The review leader is responsible for overseeing the review process, such as selecting the review team members, scheduling review meetings, and ensuring that the review is completed successfully

Explanation / Rationale

a) Is not correct. A member without a missed deadline can get a discount and a gift T-Shirt after 15 bicycle rentals
b) Is not correct. A member without a missed deadline can get a discount but no gift T-Shirt until they rented a bicycle 15 times
c) Is not correct. Non-members cannot get a discount, even if they did not miss a deadline yet
d) Is correct. No discount as a non-member that has also missed a deadline, but only members can receive a gift T-Shirt. Hence, the action is not correct